Refund & Returns
A fair, human-reviewed return.
If something isn’t right, we’ll make it right. Here’s exactly how returns, replacements, and refunds work at Bamboostan.
Last updated: June 2026
Bamboostan is a brand of Machau Bamboo Products Pvt Ltd (MBPPL), based in Guwahati, Assam, India. Every return is reviewed and approved by our team — it isn’t automatic — so that we can be fair to you and honest about what we can take back.
Return window
You can request a return within 10 days of delivery. The product should be unused, in its original condition, and with its original packaging where possible.
Free reverse pickup
Once your return request is approved, we arrange a free reverse pickup from your address for eligible items — you don’t pay to send an approved return back to us.
How refunds are issued
- Once your return is received and approved by our team, we issue your refund to the original payment method you used.
- For Cash on Delivery (COD) orders, since there is no original online payment, we issue the refund by bank transfer or UPI to the account details you share with us.
- Refunds are reviewed and processed by a person on our team, so they are not instant — we’ll keep you updated once your return is approved.
Non-returnable items
For hygiene reasons, socks and innerwear cannot be returned or exchanged. This is the only exception — if such an item arrives damaged, defective, or wrong, we will of course replace it.
Damaged, defective, or wrong items
If your order arrives damaged or defective, or you received the wrong item, we’ll set it right — with a replacement or a refund after a quick review. Please reach out to us as soon as you can, ideally with a photo, so we can sort it out fast.
How to start a return
To start a return, contact us with your order number and we’ll take it from there:
- Email: info@bamboostan.com
- WhatsApp: +91 93957 93998
- Phone: +91 70990 90101
This policy is governed by the laws of India, with jurisdiction in Assam, and is part of our Terms of Service.