Terms of Service
The terms behind every order.
These terms govern your use of bamboostan.com and any purchase you make from us. By browsing or buying, you agree to them.
Last updated: June 2026
Bamboostan is a brand of Machau Bamboo Products Pvt Ltd (MBPPL), a company based in Guwahati, Assam, India, operating the website bamboostan.com. In these terms, “we”, “us”, and “our” refer to MBPPL, and “you” refers to the person using the site or placing an order.
1. Acceptance of these terms
By accessing this website, browsing our catalogue, or placing an order, you confirm that you accept these terms and agree to be bound by them. If you do not agree, please do not use the site. We may update these terms from time to time; the version published here at the time of your order is the one that applies.
2. Products & pricing
- All prices are shown in Indian Rupees (INR) and are inclusive of applicable taxes.
- Prices, offers, and product availability may change at any time without prior notice.
- We try to describe and photograph our products as accurately as possible. Because our products are made from natural bamboo, slight variations in grain, colour, and finish are normal and are not defects.
- If a product is listed at an incorrect price due to a genuine error, we may cancel the affected order and refund any amount paid.
3. Orders & acceptance
When you place an order, you are making an offer to buy. Your order is accepted once we confirm it and begin processing. We reserve the right to decline or cancel an order — for example, if an item is out of stock, if there is a pricing or description error, or if we suspect fraud. Where we cancel an order you have already paid for, we will refund you in full.
4. Shipping
We ship across India. Delivery timelines, charges, and serviceability are described on our Shipping & Returns page. Estimated delivery dates are indicative and not guaranteed.
5. Returns & refunds
Returns, replacements, and refunds are governed by our Refund & Returns Policy, which forms part of these terms. Please read it before placing an order.
6. Intellectual property
All content on this website — including text, product descriptions, logos, graphics, photographs, and design — is owned by or licensed to MBPPL and is protected by Indian and international intellectual-property laws. You may not copy, reproduce, or use any of it for commercial purposes without our written permission.
7. Limitation of liability
We provide this website and our products in good faith and take reasonable care to keep them accurate and safe. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the site or our products. Nothing in these terms limits any rights you have under applicable Indian consumer-protection law.
8. Governing law & jurisdiction
These terms are governed by the laws of India. Any disputes arising from them or from your use of the site shall be subject to the exclusive jurisdiction of the courts of Assam, India.
9. Contact us
For any questions about these terms, reach us at:
- Email: info@bamboostan.com
- WhatsApp: +91 93957 93998
- Phone: +91 70990 90101