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Frequently asked questions
How will I know if my order is confirmed?
You'll receive a confirmation email or text at your registered email address or mobile number shortly after placing your order. You can track your order online here.
Do you have a refund or exchange policy?
Yes, you can return items within 7 days of receiving the product. Please ensure the items are unused, in their original packaging, and in the same condition as when received. A refund will be processed after a quality check has been completed. For further queries or any issues, feel free to contact us at info@machau.in.
Can I track my order on the website?
Yes, once your order is shipped, you'll receive a tracking number via email so you can monitor the delivery status through our shipping partner’s website.
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